Delivery and Returns

Delivery

At Elare, every piece is carefully prepared and inspected to ensure it meets our highest standards of quality and craftsmanship.

Order Processing

Orders are typically prepared and dispatched within 2–5 business days following payment confirmation. During collection launches, promotional periods, or holidays, processing times may vary.

Within the United Arab Emirates

  • Delivery Time: 1–3 business days

  • Shipping Fee: AED 25

  • Free shipping may be available during selected promotions.

GCC Shipping

  • Shipping Fee: Calculated at checkout based on destination and package weight.

  • Estimated Delivery Time: 3–7 business days

International Shipping

  • Shipping Fee: Calculated at checkout based on destination and package weight.

  • Estimated Delivery Time: 5–10 business days

Orders are shipped through trusted courier partners such as DHL, Aramex, FedEx, or equivalent services. Tracking information will be provided once your order has been dispatched.

Please note that customs duties, import taxes, and local charges imposed by the destination country are the responsibility of the recipient.

Returns

We want you to be completely satisfied with your Elare purchase.

Returns may be requested within 7 days of delivery, subject to the conditions below.

Eligible Return Conditions

Items must be:

  • Unworn and unused

  • In their original condition

  • Returned with all original packaging, certificates, tags, and documentation

  • Free from damage, alterations, or signs of wear

Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized jewelry

  • Made-to-order pieces

  • Engraved products

  • Earrings (for hygiene reasons)

  • Gift cards and promotional items

Exchanges

Exchanges may be requested within 7 days of delivery, subject to product availability.

If the requested item has a different value, the customer will be responsible for paying the price difference or receiving store credit where applicable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery and provide photographs of the item and packaging.

Upon verification, Elare will arrange a replacement, exchange, or refund where appropriate.

Refunds

Once the returned item has been received and inspected, approved refunds will be processed within 7–14 business days.

Refunds will be issued using the original payment method used for the purchase.

Please note:

  • Original shipping charges are non-refundable.

  • Any customs duties, taxes, or import fees paid by the customer are non-refundable.

  • Refund processing times may vary depending on your payment provider or bank.

Contact Us

For any questions regarding shipping, returns, exchanges, or refunds, please contact our customer service team through our website or official communication channels.